Privacy Policy

Introduction

Rai Logistics, operating under Rai Technologies LLC (“we,” “our,” or “us”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our dispatch services or visit our website.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, mailing address, and other contact information you provide.
• Business Information: MC Authority number, DOT number, insurance information, W-9 details, equipment type, and lane preferences.
• Communications: Records of communications between you and our dispatch team, including phone calls, emails, and messages.
• Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.

How We Use Your Information

We use the information we collect to:

• Provide and manage dispatch services
• Communicate with you about loads, rates, and scheduling
• Process payments and billing
• Coordinate with brokers, shippers, and factoring companies on your behalf
• Improve our services and customer experience
• Comply with legal obligations
• Send service-related updates and notifications

Information Sharing

We may share your information with:

• Freight Brokers and Shippers: To book loads and facilitate transportation services on your behalf.
• Factoring Companies: If you use factoring services, we may share relevant documentation.
• Service Providers: Third parties who help us operate our business (payment processors, communication tools, etc.).
• Legal Requirements: When required by law or to protect our rights and safety.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

To exercise these rights, please contact us using the information below.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your experience and analyze website usage. You can control cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: