Introduction
Rai Technologies LLC (“we,” “us,” or “our”) provides truck dispatching services and communicates with customers through SMS text messaging.
This Privacy Policy explains how we collect, use, protect, and manage your personal information.
Information We Collect
We may collect the following information when you work with us:
- Name
- Phone number
- Email address
- Dispatching details (loads, schedules, appointments)
- Communication preferences
How We Use Your Information
Your information is used only to support dispatching operations, including:
- Dispatch updates
- Load details
- Schedule or appointment changes
- Customer service and operational communication
- Business administration
We do not use your information for marketing unless you provide explicit authorization.
No Selling or Sharing of Personal Data
Required Carrier Statement
Rai Technologies LLC does NOT sell, share, trade, or transfer personal information—including phone numbers, SMS consent data, or customer information—to third parties or affiliates for marketing, promotional, or advertising purposes.
- We will never share your personal information for lead generation or advertising.
- Information is only shared when necessary to provide dispatching services.
How We Protect Your Information
We implement administrative, technical, and physical safeguards to protect your personal data. Access is limited to authorized personnel who require the information to perform their duties.
SMS Terms & Conditions
AProgram Description
We send SMS messages related to truck dispatching, including:
- Load details
- Updates or changes
- Schedules and appointments
- Service notifications and operational messages
BSMS Consent
By providing your mobile number to Rai Technologies LLC, you consent to receive SMS messages for dispatch-related communication.
CMessage Frequency
Message frequency varies based on load activity and operational needs.
DOpt-Out Instructions (Required)
You may stop receiving messages at any time by replying:
STOPYou will receive one final confirmation message.
EHelp Instructions (Required)
FMessage & Data Rates
Message and data rates may apply depending on your mobile carrier plan.
GCarrier Liability Disclaimer (Required)
Mobile carriers are not liable for delayed or undelivered messages.
Data Retention
We retain personal information only as long as necessary to:
- Provide dispatching services
- Comply with legal and operational requirements
- Maintain business records
Your Rights
You may request:
- Access to the information we hold
- Correction of inaccurate information
- Deletion of your personal data
Requests may be submitted to the contact information below.
Changes to This Policy
We may update this Privacy Policy & SMS Terms from time to time. The “Effective Date” will be updated accordingly whenever changes are made.
Contact Information
For questions or concerns, please contact:
Rai Technologies LLC
Last updated: January 2025
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